George Turk, President, Millennium Housing
John Davis, President, Haven Management Services
On Thursday, July 8th, Millennium Housing took over as owner of Marineland Mobile Home Park. Haven Management Services took over as park management, replacing J & H.
1. The next few months will be period of transition during which Millennium and Haven will be work to figure out the real situation at Marineland. Not all of the information supplied to Millennium by J & H was accurate.
2. Some issues that may be addressed during the transition are
3. There is currently about $200,000 for capital improvements and $50,000 working capital. (Note that in has been previously stated that Millennium plans to spend about $1 million for rent assistance and improvements over 10 years).
4. Millennium receives $3700 a month in fees for Marineland.
5. It’s very important that every resident complete the Millennium Income Survey that has been mailed out twice in the last few months. So far 31 of the surveys have been received. The survey helps to determine rent assistance and grants. The survey may be completed by homeowner or by the current occupant (whoever best qualifies as low income). The income survey is renewed annually.
6. Low income levels for Los Angeles county are:
7. George Turk met with Steve Burrell, city manager for Hermosa Beach. The city has proposed building a retaining wall on the hill that runs along the South side of Marineland property. Then the city would build additional parking spaces on the hill, along the alley that runs behind the stores. Also:
8.
The first edition of a monthly(?) newsletter for
Marineland, published by Millennium,
will be out August 1st.
Since there is no input yet from residents, the first issue will mostly
be written by George Turk. Lisa
Calvino, Millennium’s Director of Resident Services handles the newsletter.
The magazine needs a name. After some
discussion during meeting the name “Sand Castles” was picked.
9. About 10% of the park, 6 spaces, are classified as very low income and will have rents about $595. Those tenants who are hit with the full $995 increase will have trash fees lowered to $15.
10. Current residents will be given preference for any rent assistance.
11. One incident that convinced Millennium Housing to get rid of J&H was that they tried to push George Watanabe out of space 14 in order to change lot lines with vacant lot 13.
12. The 2-story home for space 33 will be moved onto the lot during the night. This is because Hermosa Beach does not lot allow extra wide vehicles to block roads during the day. Mark Lea (owner) says he will pass out notices, as soon as he knows for certain when the move will take place.
13. For complaints or questions about park issues, it is better to first contact park management (on-site management or Haven) before contacting George Turk or Millennium. George Turk is rarely in the office and may not be able to response in a timely matter. See B. 10 for more information about handling complaints. Other contacts at Millennium are:
14.
In the future, Millennium would prefer to communicate with a
HOA board rather than individual residents.
Pat Love announced that Marineland has both a chapter in GSMOL and has elected
an HOA board.
1. John Davis is president and founder of Haven. Mr. Davis has 14 years in the park management business. He grew up in New England; his father is a minister and his mother a schoolteacher. Although park management is a “complaint business”, Mr. Davis say he takes complaints as a challenge and likes the mix of working with residents, cities, non-profits, seniors, families, etc. Mr. Davis believes in a cooperative style in pursuing park issues.
2. Haven works exclusively with non-profits and cities. They do not want to participate in the gouging that may occur in privately owned parks. Haven now manages 14 parks: 7 for Millennium, 4 for cities, 3 for other non-profits. In contrast, J & H manages 70 parks.
3.
Contact information for Haven:
Phone: 909-930-9750 x222
(John Davis)
Fax: 909-930-9498
Email: jdavis@havenms.com
Address: 1910 Archibald, Suite J,
Ontario, 91761
4. Les Rogers now works for Haven and will remain on-site manager for a probationary period. Jimmy Plain will remain as assistant manager.
5. It appears to John Davis that on-site manager receive very little oversight from J&H. Les could pretty much do whatever he wanted. Under Haven the on-site manager will be more closely supervised and complaints from residents will be taken seriously. Haven will make it clear what they expect from Les and if he doesn’t live up to those standards he will be out.
6. Haven is open with financial status except:
7. Residents will have a say in changes to park rules as long as the changes do not violate code and do not negatively affect park safety and security.
8. Title 25 is the code having to do with physical aspects of the park. Some management companies claim that certain park rules are necessary due to Title 25. Rules regarding the appearance of homes, such as skirting, are probably not in Title 25. However, residents may want to keep these rules. A bad looking park would reduce the value of all homes.
9. The billing company has changed under Haven
10. The general procedures for complaining about neighbors who repeatedly behave badly, such as loud noise late in evening are:
a. Complaints should first be made to on-site manager.
b. Manager would verbally ask the offending neighbor to cease the bad behavior.
c. If verbal notice does not work, then the manager would send a letter(s)
d. If letters from on-site manager do not work, then letter(s) from Haven may be sent. The letter may include warning of possible legal action
e. If letters from Haven do not work, then attorneys may be involved.
f. How quickly the complaint process is escalated through these steps depends on the seriousness of the violation.
9. How strongly the rules are enforced is up to the residents. There is a balance between enforcement and tolerance.
10. Haven occasionally uses feedback forms to collect information and opinions from residents.